About the company

We are Stayforlong, a tech company at our core where travel is not just a means to an end, but a journey of extraordinary moments and remarkable discoveries.

As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.

We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel. Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.

About the team & purpose

At Stayforlong we are currently a team of 100 people working in a dynamic and collaborative environment where people have the opportunity to grow professionally. We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.

We are committed to diversity, equity, inclusion and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.

You will work with our Finance team and be our frontline guard against sneaky fraudsters and their associated financial losses. In this role, you’ll contribute to optimizing payments, improving the customer experience, and boosting our conversion rate. You will be part of a small but powerful team of payment, chargeback, and fraud specialists who proactively clear the path for the company's success.

The Finance team is composed of Accountants, Financial Planning Analysts, Treasury experts, Payments and Fraud Specialists, a skillful Accounts Payable crew and Revenue. They manage the financial resources of the company in order to keep the company healthy and on track, and we keep a watchful eye on Stayforlong’s day-to-day business to sidestep risks and penalties, as well as keeping up with our main providers, investors, and any other relevant stakeholders.

They are not only a bunch of number-freaks glued to their desks; by managing the financial resources of the company and identifying risks and potential opportunities analyzing in our BS and P&L we identify business trends and forecast accordingly. They work behind the scenes in order to proactively clear the path for the company's success. They interact with all the teams of the company embracing technology to improve scalability, leveraging financial insights and refining our cash model.

Job Responsibilities

1. Fraud Management

• Monitor and review daily transactions to detect and prevent fraudulent or suspicious activity.

• Conduct in-depth investigations of potential fraud cases, analyzing behavioral patterns and emerging trends.

• Manage and optimize fraud detection rules and workflows to reduce fraud rates while maintaining low false positive levels.

• Develop and implement preventive measures, including alerts and controls, to proactively mitigate risks.

• Track and analyze key KPIs (e.g., fraud rate, payment rejection rate), providing regular reporting and actionable insights.

2. Chargebacks Management

• Manage the end-to-end chargeback lifecycle across multiple acquirers, ensuring timely handling and resolution of disputes.

• Prepare and submit strong representment cases, gathering relevant evidence to maximize win and recovery rates.

• Analyze chargeback cases to identify root causes and propose actionable improvements.

• Monitor card scheme programs (e.g., Visa and Mastercard thresholds) to ensure ongoing compliance and avoid penalties.

• Collaborate closely with Product and Customer Support to reduce dispute volumes and improve success rates.

Job Requirements

• +3 years of direct experience in fraud, chargebacks, and payments teams (experience in the travel industry is a huge plus!).

• Analytical mindset: Exceptional skills in data manipulation and good Excel knowledge.

• Tech-savvy: Experience working with fraud prevention tools (like Sift, Cybersource, etc.).

• Global vision: Experience working with different markets and currencies.

• Compliance knowledge: Familiarity with standards like PCI-DSS, PSD2, and chargeback regulations.

• Team player: Ability to work closely with cross-functional teams and adapt to a constantly evolving environment.

• Communication: Fluent in both Spanish and English.

• Bonus points: If you know SQL or have experience with BI tools like Looker or Tableau, we definitely want to hear about it!

What we offer

📍 Hybrid model based in Barcelona.

💼 Permanent, full-time contract.

🕘 Flexible working hours.

💰 Tailored perks via Cobee (health insurance, restaurant and transport cards, kindergarten checks, training).

🧠 Annual budget for training and professional development.

🌱 A purpose-driven project with room to grow as yourself.

👛 Stayforlong Wallet to experience hotels on our platform.

Sign up for our job offer and discover what we can achieve together. We want to meet you!