About the company

We are Stayforlong, a tech company at our core where travel is not just a means to an end, but a journey of extraordinary moments and remarkable discoveries.

As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.

We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel. Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.

About the team & purpose

At Stayforlong we are currently a team of 100 people working in a dynamic and collaborative environment where people have the opportunity to grow professionally.

We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard. We are committed to diversity, equity, inclusion and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.

You will join our Customer Experience team, sitting at the intersection of Customer Service, Social Media, and Brand Reputation. Your mission? To be the voice of Stayforlong on public platforms. You won’t just respond to reviews; you’ll manage the end-to-end customer journey for those who reach out publicly, ensuring every case is followed through until a resolution is reached.

As our Online Reputation Intern, you will be responsible for managing and improving Stayforlong's public brand perception. You’ll manage platforms like Trustpilot with an empathetic and professional tone, ensuring no customer is left unheard. Beyond the initial response, you will act as the owner of the customer's feedback, coordinating with internal teams to track each issue until it is fully resolved.

What you will do

• End-to-End Case Management: Take ownership of customer feedback on public platforms, following up and working on each case until a final resolution is reached

• Review Management: Monitor and manage incoming customer reviews on Trustpilot and other public platforms, ensuring 100% coverage.

• Brand Voice: Respond to all reviews with a professional, empathetic, and brand-aligned tone.

• Platform Integrity: Identify and flag reviews that violate platform guidelines, managing the removal process through appropriate channels.

• Escalation: Act as a first filter for critical or sensitive reviews, escalating them to the CX Lead when necessary to protect brand perception.

• Insight & Analysis: Track recurring complaints, contribute to root cause analysis, and prepare regular reports on sentiment evolution and score performance.

• Strategy Support: Contribute ideas to improve response templates, workflows, and public communication strategies.

Job Requirements

• Proactivity: A proactive, detail-oriented, and "owner" mindset to see tasks through to completion.

• Communication: Excellent written and verbal communication skills in English.

• Empathy: Ability to connect with customers and turn negative experiences into positive interactions.

• Proactivity: A self-directed, resourceful, and solution-oriented mindset.

• Analytical Skills: Ability to spot trends in feedback and multi-task in a fast-paced environment.

• Team Spirit: A flexible attitude and the ability to work both independently and collaboratively.

• Location: Based in Barcelona (or able to work in a hybrid model).

What we offer

📍 Hybrid model based in Barcelona.

💼 Internship agreement

🕘 Flexible working hours (min. 25 hours per week).

🌱 A purpose-driven project with room to grow as yourself.

🌍 Taking part in a multicultural company.

✨ Excellent work environment.

🚀 Gain hands-on experience within a dynamic and innovative company.

🤝 Work closely with a supportive and experienced team, receiving mentorship and guidance.

🌐 Expand your professional network and establish valuable connections.

Sign up for our job offer and discover what we can achieve together. We want to meet you!